A PALM Cove hotel has been named the best on the mainland in the South Pacific and Australia by Tripadvisor’s 2023 Travellers’ Choice Best of the Best Hotel Awards.
The Reef House was pipped for first by Pinetrees Lodge – which is on Lord Howe Island off the New South Wales coast – and ranked second overall.
Tripadvisor said it analysed 12 months of review data (January 1 - December 31, 2022) from over 1.5 million hotels with the annual awards celebrating travellers’ favourite accommodations across 10 distinct categories: Top Hotels, All-inclusive, B&Bs, Family-friendly, Hottest New Hotels, Luxury, Out of the Ordinary, Small Hotels and two new additions for 2023 - Best Hotels for Sleep and Best Hotels with Spas.
It said it proved once again that Australia was home to some truly world-class hospitality.
Reef House was number 2 in the South Pacific and number 2 in the top 25 in Australia.
Tripadvisor head of editorial Sarah Firshein said it was “clear that our community ventured far and wide in the last year”.
“Our 10 subcategories encompass winners from 37 regions around the world and include a wide range of amazing places to stay,” she said.
Tripadvisor described The Reef House Adults Boutique Tropical Escapes as a “muchloved Queensland resort”.
“For almost 50 years, The Reef House Adults Boutique Tropical Escapes has provided a luxurious home away from home where couples can relax, revive and reconnect,” it said.
“This exclusive adults-only retreat offers a serene oasis amidst lush tropical surroundings, pampering guests with bespoke experiences, impeccable amenities, and warm hospitality.
“From the daily twilight canapes, pool butler service and luxury concierge, to the on-site yoga and wellness classes and award-winning day spa, this is a hotel that has every detail covered.
“The Reef House Adults Only Tropical Escapes, about 25 minutes from Cairns in Far North Queensland, ranked high because of its consistent five-star ratings for its location, cleanliness, service, and value reaching around $679 per night.”
The Reef House director Malcolm Bean said: “We are very excited to announce The Reef House Boutique Hotel and Spa has placed second in the Top Hotels in the South Pacific, second in the Top Hotels in Australia and second in the Luxury Hotels in Australia in TripAdvisor’s 2023 Travellers’ Choice Awards”.
He said the superior level of service investment in The Reef House allowed the staff to deliver an outstanding customer experience.
“Over 13 years we have developed a proposition that is truly unique in Queensland – an adults-only boutique full-service hotel with more than 21 complimentary ‘Signature Inclusions’ in every stay,” he said.
