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15 October, 2021

ANZ Innisfail to close

INNISFAIL will be the latest location for a string of recent ANZ Bank branch closures in Queensland including the north and far north, with the Rankin Street ANZ to permanently shut down in March next year.

By David Gardiner

Customers will have to drive to Cairns or Atherton if they want to continue to do their ANZ bank business over the counter.

At least two staff will be affected by the Innisfail closure and customers have already said on local Facebook posts that they will be looking to switch their business and accounts to other banks in Innisfail such as Bendigo.

ANZ has been emailing its Innisfail branch customers notifying them of the closure on Wednesday, March 23, 2022.

In a statement the bank said that it has allowed about six months’ notice to its Innisfail customers “to allow time for us to work with them on alternative banking methods, including online banking, mobile lenders and mobile banking. They can also visit our Cairns and Atherton branches for face-to-face banking,” ANZ’s General Manager Queensland, Jacqueline Auf der Maur said.

“Our intention is to leave a Smart ATM in Innisfail where customers can do many of the same transactions they could in a branch,” she said.

The main union for bank workers, the FSU, said there are two staff affected by the Innisfail closure.

In August it was announced that the ANZ’s Mareeba branch would close in January next year, leaving many customers surprised. Other branch closures in Queensland were also revealed.

FSU National Secretary Julia Angrisano said at the time: “This is a heartless decision by the ANZ to close branches and impact the lives of staff at a time when bank workers are on the front line ... in the middle of a pandemic.”

Ms Auf der Maur said the bank announced the closure to staff last week “and we are making every effort to find redeployment opportunities within ANZ, particularly with increased demands on other areas of the bank that could benefit from their skills and
experience.”

Since the beginning of 2020, ANZ has shut down or announced the closure of around 160 branches across Australia. 

In May ANZ posted a cash profit of $2.98 billion for the six months ending March 31, up from $1.32 billion last year.


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